Where are the Escapes! Resorts Located?
Escapes! to Bella Vista Village - Bella Vista Village Arkansas; Escapes! to Hot Springs Village - Hot Springs Village Arkansas; Escapes! to StoneBridge Village - Reeds Spring (Branson) Missouri; Escapes! to the Gulf at Orange Beach - Orange Beach Alabama; Escapes! to Branson Yacht Club - Branson Missouri; Escapes! to Galveston - Galveston Texas; Escapes! to Tropical Breeze - Panama City Beach Florida
Who can make reservations for my week?
Only those listed on the actual deed may make reservations. If you wish to allow a person not listed on your deed to use your time, you must call Owner Services to book the reservation. You will also need to provide Owner Services with a letter of authorization allowing your guest to use your time. You may fax, email or mail the letter of authorization to the Owner Services Dept.
What is the Escapes! cancellation policy?
Reservations must be cancelled 14 days or more in advance of the arrival date. Reservations cancelled less than 14 days in advance of the arrival date will result in a forfeiture of your time.
I own Floating Time and want to make my reservation for next year at an Escapes! Resort. How far in advance can I book my next vacation?
If you want to make reservations for your home resort you may book 10 months in advance. If you want to make reservation at an Escapes! Resort other than your home resort you may book 9 months in advance. **Please remember your maintenance fees must be current to book a reservation, and if you are booking a reservation for a future year, the maintenance fees for the year you are reserving must be paid as well.
I would like to take another vacation this year but I have already used my week. How can I get an extra vacation?
ICE Gallery, RCI and Interval International all offer extra resort vacations at reasonable rates. You may find out what is available by calling the Exchange Company directly or visit their web sites. You may also utilize the Escapes! Bonus Time reservations program by calling our Owner Services Department. This program is subject to space availability, and may be requested no more than 7 days prior to your planned arrival date. Bonus Time reservations may be used at any Escapes! Resort for reservation periods of 2-6 days. Bonus Time rates are 50% off of the respective resorts rack rental rates.
Who can make Bonus Time reservations?
Only Escapes! owners may make and use Bonus Time reservations. Guests, visitors and renters will not be permitted to use Bonus Time. Owners may not transfer their Bonus Time to anyone else. Owners must also be current in all financial obligations, mortgage payments and maintenance fees to utilize this program.
I have an Every Other Year vacation package, this is my designated year of usage and I cannot use all of my time. How can I carry my time over until next year?
Currently, we do not have that option available within the Escapes! Program, however, if you have a full week left to use you may bank your time with your exchange company (RCI, II) or you can bank your time with ICE if you would like to take a cruise. **Those who own a lock-out may use either their "A" or "B" side and space bank the remaining side, or may bank both sides separately, in full 7 night increments.
How do I bank my week with my RCI?
Floating week owners must call the Owner Services Department to bank their week. Owner Services banks your time for you. Fixed week owners call RCI at least 14 days in advance of the start date of their week to bank it. Maintenance fees must be current, and must be paid for the year you are banking, if you are banking a future year.
Why did I receive this denial letter from RCI?
If you own a floating week and you called RCI directly to bank your week, you will receive a "Denied Space Bank request" back in the mail from RCI. You must call Owner Services to bank your time for you. If you own a fixed week and you receive this letter, you may have already banked the year in question or your maintenance fees may not be current.
If I have put my week in an Exchange company will I be allowed to give it to a friend or family?
Yes, you can purchase a guest certificate from most exchange companies. It is to your advantage to purchase a guest certificate when a guest will be using your reservation because many resorts will not allow a guest to check in unless the reservation confirmation is in their name.
I own a fixed week and it has become an inconvenient time for me to travel. What can I do?
You can always bank your week and travel at a later date. Another option is to contact the sales department at your home resort and inquire about upgrading to a floating week. Floating weeks offer much more flexibility.
Normally I don't need one, but this year my grandmother is vacationing with us and we will need a walk in unit. Can we arrange for one in advance?
You may request a walk in unit by either advising the Owner Services department at the time you make your reservations, or by calling the Guest Services Check In representatives at the resort where you will be arriving. Walk in units are limited, and may not be available during your reservation period. Therefore, they are not guaranteed. Due to their limited availability, we ask that you do not request walk in units unless they are an absolute necessity. We try to reserve these units for those who are handicapped, or can not negotiate steps.
How many vacations can I take each year with my vacation time?
If you own a unit with the lock-off feature you can book up to four, 3-4 night, vacations per year. If you own a 1 or 2 bedroom without a lock-off side you can book up to two, 3-4 night, vacations per year.
Are there specific days that I must check in even when I split my week?
Yes, there are. These will vary at different resorts within the Escapes! Program. In general, the 4 day split uses mostly week days and the 3 day split uses week ends. If you are unsure of the Check In days please call the Owner Services department for assistance.
I already paid my maintenance fee. Why did I have to pay a cleaning fee when I split my week?
Your maintenance fee covers one cleaning per 7 day usage period. In an effort to keep maintenance fees down you are only billed the additional cleaning fees on the second visit of each split usage period.
There are other members of our family wishing to travel with us and our unit is not large enough. How can we get an additional unit or two?
If your resort has a rental program you may want to check with them to see if they have any units for rent at the desired time. You could also call your exchange company and see if they have vacation weeks available for rent.
I only have the "B" side of my unit left, but we really like the "A" side. Is there any way we can get the "B" changed to an "A"?
Yes. We currently do have an upgrade program. Based on availability, you can upgrade your unit 30 days or less in advance of your arrival date. The cost will vary depending on visit length and unit size. The Owner Services Department will be happy to help you with this.
I have moved. Who do I need to notify?
Please contact the Owner Services Department and notify us of any address changes and phone number changes. You should also contact your exchange company, and ICE with the same information.
If I 'float' to another resort within the Escapes! Program will my unit be the same anywhere I go?
When you make your reservations Owner Services will match you as closely as possible. The Lock-off units are fairly similar in all resorts. One and Two bedroom units that do not have lock-off accommodations may vary.
I have Escapes! Extras that I wish to apply to my Maintenance Assessment, how do I apply them?
You may call 1-800-635-3799 to inquire about your Escapes! Extra account balance, or to request that your Escapes! Extras be applied to your Assessment.
Where do I call if I have questions about my Maintenance Assessment statement or balance owed?
You may call 1-888-314-0335, ext. 336.
I am a new Owner and there are so many options available to me. I would like to discuss these options with someone. Also, are there any rules I must follow regarding pets? Who should I call?
Please call the Owner Services department at 1 (800) 266-7374. There are representatives waiting to help you.